Here I’m breaking down the actual script you’re going to use every time you take an up call.

TWEEK – When putting on HOLD – ONLY SAY “Hold please.” – Right after getting their information.

In next step you’re going to offer altneratives – “I’ve got some great options for you….”

Out of all this, the greeting is the most critical. Greet strong and always answer the phone the same way for all calls. To get in the habit, answer the phone the same way even when you know who’s calling.

The script is designed to get us appointments. It is NOT a questionaire. Please refer to part II to practice the dialogue specifically.

I also categorized this under LEAD GENERATION – not Buyer Services. These calls are about generating and closing a lead.

Remember this is a SALES CALL. You’re selling them on the idea that there are options. You’re selling them on idea that you know what you’re doing. You’re selling them on the idea that we are different than all the other agents who use the same questionnaire to “screen” callers.

We don’t screen – WE SELL!