Category Archives: Incoming Buyer Calls

Buyer Dialogues, Buyer Services, Closes, Incoming Buyer Calls, Lead Generation

Buyers: Pre Appointment Dialogue – Close On Appointment

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This document is the “questionnaire” for when a buyer calls on a property. You can also use it to call buyers back.

It is not your typical “questionnaire” or buyer screening form. It’s an APPOINTMENT MAKER form. Too often we ask questions like “Are you working with an agent?” or “Are you pre-approved?”

These are yes or no questions and often lack details. Getting intimate information from a first-time caller isn’t the point of an initial phone call. The point is for the person calling – to get information.

So with this form, you’re simply OFFERING information. Positive attitude and keep the conversation in your command and CLOSE on an appointment, where you’re OFFERING VALUABLE INFORMATION to the person calling.

https://www.private.tommcgiveron.com/wp-content/uploads/2015/10/Incoming-Calls-Buyer.pdf

Buyer Dialogues, Buyer Services, Incoming Buyer Calls

Incoming Call Buyer Script Part I

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Here I’m breaking down the actual script you’re going to use every time you take an up call.

TWEEK – When putting on HOLD – ONLY SAY “Hold please.” – Right after getting their information.

In next step you’re going to offer altneratives – “I’ve got some great options for you….”

Out of all this, the greeting is the most critical. Greet strong and always answer the phone the same way for all calls. To get in the habit, answer the phone the same way even when you know who’s calling.

The script is designed to get us appointments. It is NOT a questionaire. Please refer to part II to practice the dialogue specifically.

I also categorized this under LEAD GENERATION – not Buyer Services. These calls are about generating and closing a lead.

Remember this is a SALES CALL. You’re selling them on the idea that there are options. You’re selling them on idea that you know what you’re doing. You’re selling them on the idea that we are different than all the other agents who use the same questionnaire to “screen” callers.

We don’t screen – WE SELL!